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Property Management

At Maggie Dixon Real Estate our goal for any investment property that we manage on behalf of our clients is twofold;

  1. To ensure that the property is maintained properly and that preventative maintenance is carried out when required.

  2. To increase the capital gains on the property for the owner during the period of our management.

Particular care is required when choosing the appropriate property management company to look after your investment. Not only do you need competency and experience from your manager in the field of property management, but also the ability to co-ordinate and control delivery of service to ensure consistency and a high quality of output at every level. One of the greatest services we can offer our clients is giving them reassurance and peace of mind - simply because we handle everything for you.

Services we provide:

Rent appraisals - An accurate and up-to-date rental assessment based on current market trends and experience can be carried out by one of our qualified staff members in order to determine the potential rental revenue of an investment property.

Advertising - Properties are immediately added to the Maggie Dixon, Real Estate, and Trade Me (optional) websites and include photos and an accurate description of the property.

Tenant sourcing/selection - Great emphasis is placed on selecting the right tenant for your property. Credit checks with TINZ (Tenancy Information NZ) are made and references with previous landlords are followed up as a matter of course. Owners who may have specific requirements from a tenant are advised to discuss this openly with us so that we can ensure your needs are met. We have a dedicated Letting Agent specialising in selecting the most suitable tenants.

Tenancy and rent reviews - We insist on all our tenants signing for a fixed term tenancy. This can be as little as six months or as long as required. During a fixed term, the rent will stay at the fixed rate for the contract's term and the tenant is locked into the tenancy for the specified time - being responsible for the tenancy until its expiry. This gives you a guarantee of income for the period of the tenancy and also provides the tenants with some security. At the end of the contract, rental rates and tenancies are reviewed by us taking into account the current status of the rental market.

Property inspections - Property inspections are carried out at the commencement of a new management, a new tenancy, and regular intervals during a tenancy, and upon vacation of a tenant.

Repairs, cleaning and maintenance - Maggie Dixon Real Estate has a list of reliable and qualified preferred contractors who provide us with a good service at special rates. This saving also gets passed on to you the owner, making the general maintenance and upkeep of your investment that little bit more profitable. Should a maintenance or repair issue arise, then you will be advised of this. Maggie Dixon Real Estate will then make the necessary arrangements to complete the work required.

Financial reporting and statements - Statements providing a summary of income and expenses are sent out on a monthly basis via the owner's preferred method, either emailed or posted.

Property vacating - Upon a tenant vacating a property, we ensure that all chattels and furnishings are present and of the standard to which they were leased (keeping in mind general wear and tear if it has been a long tenancy), that the property is clean, tidy and ready for the next tenancy and that all keys are returned and rent is up to date and paid upon the tenant's departure.

Complaints procedure - Being at the heart of the service industry, we realise that there can be problems that arise from time to time. To this end, we make it a priority to deal with any complaints or problems in a timely manner and endeavour to find a resolve with as little inconvenience as possible to the concerned parties.

Mediation, Tenancy Tribunals and rent arrears - Maggie Dixons has a strict 'zero tolerance' policy when dealing with rent arrears. Our staff members are updated daily with a list of their tenant's rent payment activity - giving them the opportunity to prevent tenants from falling behind with their payments. Should requests to bring their payments up to date bring no result; the tenant will be immediately filed with the Tenancy Tribunal for mediation. Should mediation have no result, the tenant will then be summoned to a court hearing. These matters are reported back to the owner at every stage and the owner can have as much or as little involvement in these proceedings as is desired.